Effective Date: 24/09/2026  ·  Previous Version Superseded: 13/09/2026

Operator: JOYKON LTD, Company Number 15298115
Registered Office: Suite A, 82 James Carter Road, Mildenhall, England, IP28 7DE
Contact: [email protected]

These Terms and Conditions (“Terms”) govern your access to and use of Keydra’s website, services, and all purchases made via keydra.net (the “Platform”). By using the Platform, creating an Account, or completing a purchase, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

Where you are a consumer, nothing in these Terms affects your mandatory statutory rights under the laws of your country of residence. These Terms are designed to comply with the UK Consumer Rights Act 2015, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the EU Consumer Rights Directive 2011/83/EU, and other applicable consumer protection frameworks.

2.1  JOYKON LTD, trading as Keydra, is the seller of record for all purchases made on the Platform. Products may be sourced from Authorised Supply Partners. In such cases, Keydra remains your sole contracting party and is responsible for fulfilment and customer support. Authorised Supply Partners are independently responsible for the originality, authenticity, and legality of the stock they supply to us.

2.2  These Terms apply globally. Where you are a consumer resident in the European Union, the United Kingdom, or any other jurisdiction with mandatory consumer protection laws that cannot be contractually waived, those laws apply in addition to and, where they conflict, take precedence over these Terms.

2.3  We do not claim affiliation with, endorsement by, or any commercial relationship with any game publisher, software developer, or External Platform unless expressly stated on a product page. All third-party trademarks, product names, and logos are the property of their respective owners.

2.4  These Terms apply to both registered Account holders and Guests. Where specific provisions apply only to Account holders or only to Guests, this is stated explicitly.

3.1  You must be at least 16 years old to make purchases on the Platform. If you are between 16 and 18, you confirm that you have obtained consent from a parent or legal guardian. Certain Products may be subject to higher age restrictions under applicable law or publisher policy; where this applies it will be indicated on the relevant product page, and we reserve the right to decline orders or request age verification for such Products.

3.2  You are responsible for maintaining the confidentiality of your Account login credentials. Do not share your Account with any other person. You are responsible for all activity that occurs under your Account.

3.3  Each person may hold one Account. Creating multiple Accounts to circumvent restrictions, obtain duplicate benefits, or abuse return, refund, or Cashback policies is prohibited and may result in the suspension or closure of all associated Accounts.

3.4  We may request documentation to verify your identity, age, or payment method in order to comply with applicable law, prevent fraud, or process a refund. Failure to provide reasonably requested documentation within a reasonable timeframe may result in order cancellation, Account restrictions, or refund delays.

3.5  We reserve the right to decline Account registrations or purchases at our discretion where we have reasonable grounds to suspect fraud, misuse, or a breach of these Terms.

4.1  Each product page contains specific information about the Product including platform, region, edition, and any known restrictions. Please read this information carefully before purchasing. You are responsible for selecting the correct platform and region for your needs.

4.2  Many Digital Goods are region-locked. Region restrictions are set by publishers or External Platforms and are outside our control. If you purchase a Product that is incompatible with your region and this was clearly stated on the product page, you are not entitled to a refund under our fault-based refund process (Section 9), though your right of withdrawal under Section 8 remains available for Unrevealed Products.

4.3  The use of VPNs, proxies, or similar tools to bypass regional restrictions may cause activation failure, account suspension on the External Platform, or enforcement action by the publisher. We do not support or facilitate such use. Where a Product fails to activate or is revoked because you used a VPN or proxy in violation of the External Platform's terms, this will be taken into account when assessing your refund eligibility. This provision does not limit your statutory rights.

4.4  Short region labels such as "Global", "Europe", "EMEA", "RoW", or a single country name are summaries only. They are derived automatically from supplier data and are provided as a rough guide. A summary label may be broader or narrower than the restriction that actually applies to a Product. The authoritative statement of where a Product can be activated is the list of allowed countries shown on the product page. Where a summary label and that list disagree, the list of allowed countries governs.

4.5  The availability indicator shown on the product page, displayed as a tick or a cross, is calculated from the country we detect for your connection. If you browse using a VPN, proxy, or similar tool, we will detect the country of that tool and not your own, and the indicator may therefore be wrong for you. Before purchasing, you should open the list of allowed countries and confirm for yourself that your own country appears in it. Relying on a summary label, or on a tick or cross produced while a VPN or proxy was active, is not a fault on our part and is not by itself a ground for a refund or replacement under Section 9. Your statutory rights, and your right of withdrawal under Section 8 for Unrevealed Products, are not affected by this clause.

4.6  For keys and activation codes, you must redeem through the official External Platform only. For accounts and subscriptions, follow the activation instructions provided at the time of delivery.

4.7  Once a key, gift, redemption link, activation code, or account credential has been redeemed or used on an External Platform, all ongoing matters including content access, bans, service availability, and gameplay are governed by that External Platform's own terms and are outside our responsibility.

4.8 Product Descriptions.  We make reasonable efforts to ensure that the information we give about each Product is accurate. For the purposes of these Terms, a Product’s description means the details we state on the product page about what you are buying: the type of Product (for example a key, gift, redemption link, or account), the platform it is for, the region in which it can be activated, the edition, and any restrictions we state. Where a Product is materially different from that description through our fault, Section 9 and your statutory rights apply.

4.9 Publisher Content.  We do not create, publish, or control the games, software, or other content that a Product gives access to. Any text, images, feature lists, system requirements, or other material describing that content is provided by or derived from the publisher and is reproduced on the product page for your information only. It does not form part of the Product’s description under clause 4.8. We do not warrant that the content, its gameplay, features, or performance will match that publisher material, and a difference between the publisher’s material and the content itself is not a fault on our part under Section 9. This clause does not affect your statutory rights.

5.1 Pricing.  Prices are displayed on the Platform inclusive of applicable taxes where required by law. The total price, including any applicable service or processing fees, are shown at checkout before you confirm payment. By confirming your order, you agree to pay the total displayed at that point.

5.2 Price Lock.  Once you add a Product to checkout, the displayed price is held for a limited period to allow you to complete your purchase. If you do not complete checkout within this period, the price displayed may change to reflect current market pricing. We are not obligated to honour a previously displayed price after this period has expired.

5.3 Payment Methods.  We accept payments via the methods displayed at checkout, which may include debit and credit cards, PayPal, Google Pay, Apple Pay and cryptocurrency, subject to availability in your region. Payments are processed by third-party payment processors. We are not responsible for errors, declines, or delays caused by your bank or payment provider.

5.4 Cryptocurrency Payments.  Where cryptocurrency payment is applicable, the following terms will apply:

(a)  The equivalent value and applicable processing fees will be displayed before you complete payment.

(b)  Cryptocurrency transactions are processed via third-party payment processors. Exchange rates are set at the time of transaction and are outside our control.

(c)  Refunds for purchases made with cryptocurrency follow the same rules as all other purchases under Sections 8, 9, 10, and 13 of these Terms. Where a refund to your original payment method is elected and technically possible via our payment processor, we will facilitate this. Where a refund to the original payment method is not possible due to the irreversible nature of the underlying blockchain transaction or processor limitations, the refund will be issued as Keydra Balance at the value of your original payment.

(d)  Transaction fees charged by cryptocurrency payment processors are non-recoverable and may be deducted from refunds to the original payment method where this fee was disclosed at checkout. Keydra Balance refunds are not subject to any deduction for cryptocurrency processing fees.

(e)  For orders above applicable regulatory thresholds, we may require identity verification before processing a cryptocurrency order or associated refund.

5.5 Order Limits and Manual Review.

(a)  To protect the security of all customers and the integrity of the Platform, we apply automated safeguards including spending limits and order review thresholds. These limits may vary by account, order history, and our internal trust assessment. Customers with an established history may have higher or adjusted limits; contact [email protected] if you believe a limit is incorrectly applied to your Account.

(b)  Orders that exceed applicable thresholds may be placed into manual review before delivery is completed. Where this occurs, you will be notified via email.

(c)  While your order is in manual review and delivery has not yet been completed, you may contact our team at any time at keydra.net/contact-us/ticket/ or [email protected] to cancel the order and receive a full refund, to either Keydra Balance or your original payment method at your election. You do not need to wait for the review to conclude.

5.6 Fraud and Abuse Detection.  We use automated and manual systems to detect fraud, stolen payment instruments, chargeback patterns, and similar risks. We may cancel, delay, or refund an order where these systems flag a concern, in order to protect you, us, or other customers. We will notify you where reasonably practicable.

5.7 Failed or Declined Payments.  If your payment is declined or cannot be completed, your order will not be processed and no charge will be applied. If a charge is applied in error, we will refund it in full.

5.8 Prices Shown on Other Websites.  Prices, availability, product details and promotional codes shown for our Products on third-party websites, including price comparison services and content creators’ channels, are not offers made by us and may be out of date. The price, product details and total shown on the Platform at checkout are the ones that apply to your Order. Some of these websites receive a commission or fee from us when you follow their link and buy. This does not change the price you pay.

6.1  When you subscribe to the Keydra newsletter and confirm your email address, we issue you a single promotional discount code granting 5% off the eligible subtotal of one order (the “Newsletter Code”). The Newsletter Code is a promotional benefit offered at our discretion and does not form part of the price of any Product.

6.2  Validity period. The Newsletter Code is valid for 3 days (72 hours) from the moment you join the newsletter, being the point at which your subscription is confirmed. After this period the Newsletter Code expires automatically and can no longer be applied at checkout. Expiry is calculated from the confirmation timestamp recorded in our systems.

6.3  Maximum cart value. The Newsletter Code may only be applied to a cart whose subtotal (before the discount, and excluding any applicable fees) does not exceed €50.00. If your cart subtotal is above €50.00 the code cannot be applied, and if a cart to which the code has already been applied is subsequently increased above €50.00 the code will be removed automatically.

6.4  One use per person. The Newsletter Code may be redeemed once only and is limited to one use per person. It becomes inactive as soon as it is used on a completed order. It is issued to a single subscriber, is personal to you, is non-transferable, may not be resold or published, and holds no cash value. It cannot be exchanged for Keydra Balance or Keydra Cashback. For the purpose of the one-per-person limit, variations of the same email address (for example, differing only by dots or a “+” alias) are treated as the same person, and codes obtained across multiple subscriptions, Accounts, or email variations belonging to the same person do not confer additional uses. A further per-device limit applies under clause 6.5.

6.5  Connection and device limits. For security and to prevent abuse, the Newsletter Code may only be redeemed from the same connection (network) used to sign up for the newsletter, and only while the associated subscription remains verified and active. In addition, no more than one Newsletter Code may be redeemed from the same device within any 180-day period, however many subscriptions, email addresses, or Accounts are used. For this purpose a device is identified from technical characteristics of the browser and hardware used at checkout. An order that is cancelled, fails, or is refunded does not count towards this limit.

6.6  The Newsletter Code applies to the eligible product subtotal only. It does not apply to service fees, payment fees, or any charges displayed separately at checkout, and it cannot reduce an order below our permitted minimum margin; where a discount would breach that margin the code may be declined. Unless expressly stated, the Newsletter Code cannot be combined with other promotional codes.

6.7  We may modify, suspend, or withdraw the newsletter promotion, or change the discount amount, validity period, or maximum cart value, at any time and without notice. Any such change applies only to codes issued after the change and does not affect a code already validly redeemed. Where a change is made, the then-current terms displayed in this Section 6 govern.

6.8  Anti-fraud. Promotional codes are monitored by our automated anti-fraud systems and may be invalidated, withheld, declined, or reversed, at any stage before or after an order, where misuse is detected. Misuse includes, without limitation, redeeming or attempting to redeem a code more than once per person, coupon sharing, the creation of multiple subscriptions, Accounts, or email variations to obtain or use duplicate codes, and repeated use from the same network or device beyond permitted limits. Where a code is invalidated after an order has been placed, we may cancel the order or recover the discounted amount. We further reserve the right to decline or reverse any discount and to close or restrict Accounts where we reasonably suspect fraud, manipulation, or abuse of the newsletter promotion, as further described in Sections 3 and 15.

6.9  Cart Recovery Code. If you have switched on cart reminders for your Account and you leave items in your cart without completing the order, we may issue you a single promotional discount code granting 5% off the eligible subtotal of one order (the “Cart Recovery Code”). The Cart Recovery Code is a promotional benefit offered at our discretion, is not part of the price of any Product, and is not an entitlement arising from abandoning a cart.

6.10  One per Account, for the life of the Account. At most one Cart Recovery Code is ever issued to an Account. Leaving further carts uncompleted does not generate additional codes, and once a code has been issued to you, no further Cart Recovery Code will be issued or sent, whether or not the first one was used before it expired.

6.11  Validity period and cart value. The Cart Recovery Code is valid for 72 hours from the moment it is issued, after which it expires automatically and can no longer be applied at checkout. Expiry is calculated from the issue timestamp recorded in our systems. It may only be applied to a cart whose subtotal, before the discount and excluding any applicable fees, does not exceed €200.00.

6.12  Account-bound and single use. The Cart Recovery Code may be redeemed once only and works only while signed in to the Account it was issued to. It is personal to you, is non-transferable, may not be resold or published, holds no cash value, and cannot be exchanged for Keydra Balance or Keydra Cashback. It becomes inactive as soon as it is used on a completed order.

6.13  Clauses 6.6 to 6.8 apply to the Cart Recovery Code as they apply to the Newsletter Code: it covers the eligible product subtotal only, cannot reduce an order below our permitted minimum margin, cannot be combined with another promotional code, may be modified or withdrawn for codes issued after any such change, and is subject to the same anti-fraud monitoring. You can stop receiving cart reminders at any time from your contact preferences or from the link in any reminder email.

7.1  Keys, activation codes, gifts and redemption links are typically delivered instantly following successful payment and order processing. Account-based products and subscriptions may require manual fulfilment and may take up to 24 hours to be delivered in those cases.

7.2  Delivery is complete when a key, activation code, gift, redemption link, or account credential is made available in your Product Library or delivery page following successful payment and order processing, or is sent to the email address associated with your order. Products are encrypted at rest and are not accessible to you until you actively choose to reveal them.

7.3  You must keep all keys, gifts, redemption links, activation codes, and credentials strictly confidential once revealed. Any person who obtains your key, gift, redemption link, activation code, or credentials can use them. We cannot replace, re-issue, or refund a Revealed Product on the basis that it was shared, leaked, lost, or misused after delivery was completed.

7.4  If you provided an incorrect email address or have lost access to the email account associated with your order, we will make reasonable efforts to assist you but cannot guarantee re-delivery. Refunds are not guaranteed where the issue arises from incorrect details provided by you.

7.5  We are not responsible for delays caused by External Platform outages, maintenance, or publisher-imposed embargoes affecting product activation after our delivery obligations are complete.

8.1 Your Right of Withdrawal.  If you are a consumer, you have the right to withdraw from a purchase of an Unrevealed Digital Good within 14 calendar days of the Order Date (the “Withdrawal Period”), without giving a reason, provided the Product has not been revealed to you.

8.2 Loss of Withdrawal Right on Reveal.  Digital content is supplied immediately upon your request to reveal the Product. Before you reveal any Product, we will display a clear notice to the following effect:

You must actively confirm this notice before the Product is revealed. We retain a timestamped record of your consent. Once you have revealed a Product, your right of withdrawal for that Product is lost.

8.3 Self-Service Withdrawal (0–24 Hours).  If your Product is Unrevealed and fewer than 24 hours have passed since your Order Date, you may initiate a withdrawal directly from your Account without contacting support. This self-service withdrawal is approved automatically and the refund is issued to Keydra Balance, which is credited promptly. Where you withdraw from your Order in full, the refund covers the full price of the Products together with the service fee charged on that Order. Where an Order contains more than one Product and you withdraw from some of them only, the refund covers the full price of each Product withdrawn; the service fee is a single charge per Order rather than a charge per Product, and is refunded once every Product on the Order has been withdrawn. You may always instead receive your refund to your original payment method: simply contact our team at keydra.net/contact-us/ticket/ or [email protected] with the details of your order, and we will process it quickly. Refunds to your original payment method may take between 3 and 10 business days to appear once processed, depending on your bank or payment provider.

8.4 Manual Withdrawal Request (24 Hours to 14 Days).  If more than 24 hours have passed since your Order Date but you are still within the 14-day Withdrawal Period, and the Product remains Unrevealed, you may exercise your right of withdrawal by contacting us at [email protected]. Please include your order ID and confirmation that the Product has not been revealed. We will acknowledge your request promptly and process it within 14 calendar days of receipt. The refund will be issued to Keydra Balance by default. If you prefer a refund to your original payment method, please state this in your request. Section 13 sets out the rules on refund method, including any applicable fee deductions.

8.5 Verification.  We may carry out basic verification to confirm the Product remains Unrevealed and to protect your Account security before processing a withdrawal. This will not be used to unreasonably delay or deny a valid withdrawal request.

8.6 Guest Withdrawals.  If you purchased as a Guest, your right of withdrawal is the same. Section 14 sets out the specific process for Guest refunds, including identity verification and the options available to you.

8.7 Statutory Rights Preserved.  These provisions set out the process for exercising your withdrawal right. They do not reduce, waive, or replace any mandatory statutory right to withdraw that you hold under the law of your country of residence.

9.1 Definition of a Faulty Product.  A Product is faulty if it fails to conform to its description at the time we delivered it to you. A Product’s description has the meaning given in clause 4.8: the type of Product, platform, region, edition, and restrictions we state on the product page. Publisher material about the game or content itself does not form part of that description (clause 4.9). Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for its described purpose, and as described. In this Section, “Delivered Item” means whatever we supplied to give you access to a Product, that is, the key, activation code, gift, redemption link, voucher code, or account credentials, as applicable to the Product you bought. The following are examples of faults that fall within this standard. Where one of them applies, the Product is faulty and you are entitled to a remedy under clause 9.4:

(a)  A Delivered Item that is invalid and cannot be accepted by the External Platform stated on the product page.

(b)  A Delivered Item that had already been redeemed or activated by someone else before we delivered it to you.

(c)  A Delivered Item that is revoked or deactivated where the cause of the revocation already existed when we delivered it, for example because it came from a batch that had been obtained fraudulently, had been subject to an earlier chargeback before it reached us, or had otherwise been compromised. What matters is the cause of the revocation and not when the revocation takes effect, so a revocation that happens after delivery is still a fault if its root cause pre-dated delivery.

(d)  A Product that is materially different from the one described on its product page, for example the wrong platform, edition, or content type. Clauses 4.4 and 4.5 explain how this applies to summary region labels and to the list of allowed countries.

The following do not constitute a fault under these Terms or under the Consumer Rights Act 2015:

(i)  A Product that was delivered in working order and activated successfully, where the problem arises inside the External Platform afterwards, including content changes, gameplay issues, and service decisions taken by the publisher or External Platform after activation.

(ii)  Revocation after delivery for a reason that did not exist when we delivered the Product, for example a publisher-wide policy change, enforcement action taken by the External Platform against your own account there, or the consequences of your own conduct on that platform.

(iii)  Activation failure caused by your use of a VPN, proxy, or similar circumvention tool, where that use was the proximate cause of the failure. Where the Delivered Item was independently faulty, meaning it would not have worked regardless of VPN or proxy use, this exclusion does not apply.

(iv)  The game, software, or other content itself differing from the publisher material reproduced on the product page, including its features, gameplay, performance, or system requirements. We do not create that content, and its description is the publisher’s (clause 4.9). The Delivered Item is not faulty where it activates the Product of the type, platform, region, and edition we described.

9.2 Reporting Windows.  To allow us to investigate effectively and liaise with our Authorised Supply Partners, we ask you to report faults within the following windows from the time of reveal:

Reporting outside these windows does not automatically remove your statutory rights, but may affect our practical ability to investigate and resolve the issue.

9.3 Verification Process.  We may ask you to provide evidence of the fault, such as screenshots of error messages or activation attempts. We may also verify the issue with our Authorised Supply Partners. We will aim to confirm the outcome of any investigation promptly.

9.4 Remedy for Faulty Products.  Where a Product is confirmed as faulty, we will offer a replacement or a full refund, at our discretion and subject to stock availability. Where a replacement is not possible, a refund will be issued.

9.5 No Refund or Replacement in the Following Cases.  We will not issue a refund or replacement where:

(a)  The Product was Revealed and is activating correctly on the External Platform.

(b)  The Product was successfully activated and subsequent issues arise inside the External Platform, including content changes, gameplay issues, or publisher policy decisions.

(c)  You purchased the wrong region or platform, where this was clearly stated on the product page.

(d)  You used a VPN or proxy tool that was the proximate cause of the activation failure or account action. This exclusion does not apply where a Product was independently faulty regardless of VPN or proxy use.

(e)  The list of allowed countries shown on the product page did not include your country, and you relied instead on a summary region label, or on the tick or cross indicator while a VPN or proxy was active. This exclusion does not apply where the list of allowed countries itself named your country and the Product nonetheless failed to activate there, in which case the Product is treated as faulty under clause 9.4.

(f)  You filed a chargeback or payment dispute before contacting us and giving us a reasonable opportunity to resolve the issue, or the claim itself arises from abuse or fraud.

(g)  The reporting window in Section 9.2 has passed and, as a direct result, we are unable to investigate or verify the claim, for example because a Delivered Item can no longer be traced through our Authorised Supply Partners after a certain period. This limitation applies only where the late report genuinely prevented investigation; it does not operate as an automatic bar. Your statutory rights under the Consumer Rights Act 2015 are not affected by this provision, and where those rights are independently exercisable, we will assess the claim accordingly.

(h)  The Product was resold, transferred, or otherwise passed on by you to another person, and either the fault is reported to us by or on behalf of that person, or the fact of the transfer means we can no longer establish who redeemed the Product, when it was redeemed, or whether the fault existed at the time we delivered it to you. Clause 9.6 explains this in full.

9.6 Remedies Are Personal to You.  The remedies in clause 9.4 are available only to the person who bought the Product from us. They do not travel with the Product. If you pass a Product on to someone else, whether by resale, trade, or any other arrangement, that person acquires no rights against us under these Terms, and we will not deal with them or with any claim you bring on their behalf. This means that where you resell Products bought from the Platform, your customers are your own responsibility. We will not investigate, mediate, replace, or refund faults reported downstream of a resale, and we do not act as a support channel for another seller’s customers. The reason is practical rather than punitive: once a Product has changed hands we cannot establish who redeemed it, on which Account, or whether anything went wrong before or after it left us, and a claim we cannot trace is one we cannot verify with our Authorised Supply Partners. Reselling without our prior written approval also remains prohibited under clause 15.1(d), and we may apply Section 15 in addition to declining the claim. This clause governs Products you have passed on to others. It does not affect any statutory right you hold in respect of a Product you bought for your own use, and it does not apply to an ordinary gift made to family or friends at no profit. If you want to sell our Products on, talk to us first rather than after something goes wrong: clause 15.5 sets out how to do that.

9.7 How We Identify Resale.  We operate automated checks for purchasing behaviour consistent with resale, including bulk or repeat purchases of the same Product, order and payment patterns inconsistent with personal use, and claim histories that suggest faults are being reported on behalf of other people. Where those checks indicate resale, we may decline claims under clause 9.6, decline or cancel further orders, and take any of the steps set out in Section 15. These checks are a signal and not a verdict. Where a decision is made on this basis we will tell you why, and you may contact us at [email protected] to explain your purchases before we take any further step; a genuine explanation, for example a large one-off gift purchase, will be taken into account.

Nothing in this section removes your statutory rights as a consumer.

10.1  A pre-order allows you to secure a Product before its official release. Payment is taken at the time of order.

10.2  Delivery of a pre-ordered Product begins on or after the official release date in your region, which is set by the publisher and may change. We will make reasonable efforts to notify you of material release date changes.

10.3  Pre-order delivery may be delayed due to publisher delays, supply chain issues, or other matters outside our control. Where a delay is significant, you may contact us to request a refund before delivery.

10.4  You may cancel a pre-order at any time before we begin processing your order for fulfilment. We begin fulfilment processing no earlier than 24 hours before the official release date. If you cancel before this point, you are entitled to a full refund to your original payment method or to Keydra Balance, at your election. Once fulfilment processing has begun, the nature of pre-order fulfilment means that performance of the contract has commenced, and the right to cancel may no longer apply. We will assess requests received after this point on a case-by-case basis.

11.1 What Keydra Balance Is.  Keydra Balance (“Balance”) is a store credit associated with your Account. Balance is not legal tender, not a regulated payment instrument, and has no monetary value outside the Platform. It cannot be exchanged for cash and is not redeemable in any context other than purchasing Products on keydra.net. Balance is denominated in euro. Where you are browsing the Platform in another currency, your Balance is shown converted into that currency for display, and the amount held remains the euro amount. Where a refund arises on an Order placed in another currency, the amount credited to your Balance is converted to euro at the exchange rate that applied to that Order when you placed it.

11.2 How Balance Is Earned.  Balance may be credited to your Account only in the following circumstances:

(a)  As a refund following an eligible return or withdrawal under Sections 8, 9, or 10 of these Terms.

(b)  In connection with specific promotional activities, where expressly communicated to you at the time.

Keydra does not currently offer any facility for customers to deposit, top up, or purchase Balance directly. Balance is only granted through the refund processes described in these Terms.

11.3 Using Keydra Balance.  Balance is applied at cart. You may elect to pay for an order using your full available Balance or none, where the checkout interface permits. Balance cannot be combined with some payment methods; any such restriction will be shown at checkout.

11.4 Non-Transferability.  Balance is personal to your Account. It may not be transferred to another Account except with our prior written approval following identity verification if applicable.

11.5 Expiry.  Keydra Balance does not expire. If we introduce an expiry policy in future, we will give you no less than 90 days’ prior notice by email before any expiry takes effect on existing balances.

11.6 Account Closure.  If you request closure or deletion of your Account under your data protection rights, all data associated with your Account will be deleted. This includes your Balance history and any remaining Balance. Because Balance is intrinsically linked to your account record, it cannot be separated from the data deletion process.

11.7 Suspension and Termination for Breach.  If your Account is suspended or closed due to a breach of these Terms, including but not limited to fraud, chargeback abuse, or serial return abuse, any remaining Balance may be withheld pending investigation and may be forfeited if the breach is confirmed. We will not withhold or forfeit Balance arbitrarily or without reasonable grounds.

12.1 What Cashback Is.  Keydra Cashback (“Cashback”) is a promotional reward that accrues to your Account on eligible purchases and is denominated in euro. Cashback has no cash value. It can only be put towards Products on Keydra, cannot be transferred, sold, or exchanged for money, and is not refundable. Cashback is not a payment instrument, is not electronic money, is not a regulated financial product, and does not form part of any Keydra Balance you hold. Cashback and Keydra Balance are two separate things and are never combined into a single balance.

12.2 Earning Cashback.  Cashback accrues on the product total of an eligible Order. The rate that applies to each Product is displayed on the relevant product page and in your cart before you pay, and that displayed figure is the rate that applies to your Order. Cashback accrues as pending at the time of purchase and becomes claimable once you have revealed every Product on the Order. You must hold a registered Account to earn Cashback; guest Orders do not earn Cashback. Service fees do not earn Cashback. An Order that used a promotional code does not earn Cashback. An Order paid for in part with Cashback does not earn Cashback. Cashback may be reversed if it accrued in error.

12.3 Claiming Cashback.  Cashback is not credited automatically. You must claim it yourself from your Account, and you must do so within 30 days of it becoming claimable. Cashback that is not claimed within that window lapses and is removed from your Account with no recovery option. The claim window for each Order is shown alongside that Order in your order history.

12.4 Expiry of Claimed Cashback.  Cashback expires 6 months after the date you claim it. Each claim starts its own expiry period. Cashback that is not spent before it expires is removed from your Account. Where you hold Cashback claimed on different dates, it is spent oldest first.

12.5 Spending Cashback.  You must hold a claimed Cashback balance of at least EUR 8.00 before you can spend any of it. Cashback must be applied in amounts of at least EUR 5.00 per Order; where an Order is too small to take that much, Cashback cannot be applied to it. You may put a maximum of EUR 25.00 of Cashback towards any single Order, and Cashback may cover no more than 30% of an Order’s product total; the remainder is paid using your usual payment method. Cashback cannot be put towards service fees. Cashback and Keydra Balance cannot be used on the same Order: you may use either, but not both at once.

12.6 Cancellation, Returns and Refunds.  Cashback that accrued on an Order which is subsequently cancelled, returned, or refunded is removed from your Account, whether it is pending, claimable, or already claimed. Where you spent Cashback on an Order that is later refunded, that Cashback is returned to your Cashback balance with its original expiry date unchanged; it is not extended and it is not refunded to you as money.

12.7 Non-Transferability.  Cashback is personal to your Account and may not be transferred to another Account under any circumstances.

12.8 Account Closure.  Cashback is associated with your Account record. If your Account is deleted, all Cashback, whether pending, claimable, or claimed, is forfeited.

12.9 Programme Changes.  We reserve the right to modify, suspend, or discontinue the Cashback programme, including earn rates, claim windows, expiry periods, spending limits, and programme rules. Cashback you have already claimed keeps the rules that applied at the time you claimed it. Where we make a material change that reduces the value of Cashback you already hold, we will give you no less than 30 days’ prior notice and a reasonable window to spend it before the change takes effect.

12.10 Abuse.  Cashback is intended for ordinary personal use of the Keydra service. We may withhold, reverse, or cancel Cashback, and may suspend participation in the programme, where we reasonably determine that it has been obtained through the use of multiple Accounts, automated means, exploitation of a pricing or system error, or any other circumvention of these Terms.

13.1 Default Refund Method.  The refund method depends on how your refund is initiated. Where you use a self-service or automated withdrawal option within your Account (see Sections 8.3 and 8.4), the refund is issued to Keydra Balance by default and credited promptly, covering the amounts described in Section 8.3. For all other refunds, including faulty-product refunds under Section 9 and refunds we issue on our own initiative, the refund will be issued to the same payment method you used when placing the order (for example, your debit or credit card, PayPal account, or other payment instrument), unless you expressly elect Keydra Balance.

Whichever the default, the choice of refund method is always yours. If you would prefer your original payment method, you may request this at any point during the refund process, either by selecting the option within your Account (where available), or by contacting our team at keydra.net/contact-us/ticket/ or [email protected] with the details of your order, and we will process it quickly. Equally, if you would prefer Keydra Balance, you may elect this at any point. Keydra Balance refunds are processed promptly following approval and are issued at the full value of the Products refunded, together with the service fee where your Order is cancelled in full.

We will only issue a refund to Keydra Balance instead of your original payment method where you have elected it, where a self-service or automated withdrawal defaults to it and you have not requested otherwise, or where a return to your original payment method is technically impossible (for example, in the limited circumstances described in Section 5.4 for cryptocurrency orders, or where your original payment method has been closed or is otherwise unreachable). In any case of technical impossibility, we will contact you before processing an alternative and offer you the option to elect Keydra Balance or to arrange an alternative method.

13.2 Refund to Original Payment Method.  You may request a refund to your original payment method instead of Keydra Balance. To do so, contact our team at keydra.net/contact-us/ticket/ or [email protected] and include your order ID and your preference. Processing time for refunds to original payment methods depends on your bank or payment provider and is outside our control; this typically takes between 3 and 10 business days once we have processed your request.

13.3 Payment Processor Fees.  Refunds to card, PayPal, Google Pay, Apple Pay, and similar payment methods are issued in full, with no deduction for payment processing costs.

For orders paid by cryptocurrency, the third-party cryptocurrency payment processor charges a transaction processing fee that is non-recoverable by us once an order has been completed. Accordingly, where you elect a refund to your original cryptocurrency payment method in respect of a non-withdrawal refund (i.e., a refund that does not arise from your exercise of the right of withdrawal under Section 8), the amount refunded to your original cryptocurrency payment method may be reduced by the processing fee charged at the time of your original payment, provided this fee was disclosed to you at checkout.

If you do not wish to accept any such fee deduction, you may instead elect to receive your refund as Keydra Balance, which is issued with no deduction of any kind for payment processing costs.

For Withdrawal refunds, no deduction applies. Where a refund arises from your exercise of the right of withdrawal under Section 8, it will be issued in full and without any deduction, including for cryptocurrency processing fees, in accordance with Regulation 34(5) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

13.4 Timing.  We act on refund approvals promptly. We are not responsible for delays caused by payment processor or banking systems once a refund has been submitted from our side.

14.1  You may complete a purchase on the Platform without registering an Account (“Guest Order”). Your right of withdrawal, faulty product rights, and all other statutory rights are the same whether you purchase as a Guest or as a registered Account holder.

14.2  The process for Guest returns and withdrawals is facilitated by a secure token sent to the email address provided at checkout. You must use this token to initiate a return request. If you no longer have access to this email, contact [email protected].

The token will be valid for the duration of your remaining Withdrawal Period from the Order Date. If the token email is not received within 30 minutes of your request, or if the token expires, contact us directly at [email protected] with your order confirmation email and order ID, and we will process your request manually. We will not refuse a valid withdrawal on the basis of a token delivery failure.

14.3  Refunds for Guest Orders may be issued to your original payment method. Where a refund to Keydra Balance is preferred, you will need to create an Account; once verified, the Balance will be credited to your Account. Your Withdrawal Period continues to run regardless of whether you have created an Account.

14.4  We may require identity verification to process a Guest refund to an original payment method, particularly for fraud prevention purposes.

14.5  Guest Orders do not earn Cashback.

15.1  The following conduct is prohibited and may result in order cancellation, Account suspension, Account closure, and where applicable, civil or criminal referral:

(a)  Serial or abusive use of the return and withdrawal system, including patterns of repeated returns designed to obtain products at no cost.

(b)  Filing a chargeback or payment dispute with your bank or payment provider without first contacting us at [email protected] and giving us a reasonable opportunity (at least 5 business days in non-urgent cases) to resolve the matter. We recognise that chargebacks are a right available to cardholders and are not prohibited by these Terms; we ask that you contact us first because doing so allows us to resolve most issues more quickly and without the need for a formal dispute process. Where you contact us first and we fail to resolve a legitimate issue within a reasonable time, you remain free to initiate a chargeback.

(c)  Payment testing, carding, or any use of the Platform to test the validity of payment credentials.

(d)  Reselling Products purchased from the Platform without our prior written approval. Clauses 9.6 and 9.7 set out the separate consequence that fault claims arising after a resale are not covered.

(e)  Attempting to access, extract, or expose keys, credentials, or account information belonging to other customers.

(f)  Providing false information for identity verification, refund requests, or support interactions.

(g)  Any activity that constitutes fraud, money laundering, or market manipulation.

15.2  We may suspend, delay, or withhold orders or features while we investigate suspected abuse. We will notify you where practicable.

15.3  Where a chargeback is filed against an order that we believe was valid, we reserve the right to suspend your Account and withhold any Balance pending resolution. Repeated or abusive chargebacks may result in permanent Account closure and recovery of associated losses.

15.4  We cooperate with law enforcement, payment processors, and platform partners where required by law or where we have reasonable grounds to suspect criminal activity.

15.5 If You Want to Sell Our Products On.  Clause 15.1(d) is a prohibition on unapproved resale, not a refusal to work with resellers. If you intend to buy from us in order to sell on, ask us before you place any orders by opening a ticket at keydra.net/contact-us/ticket under the topic “Keydra.net Account”, requesting that your Account be upgraded to a reseller-approved Account. Tell us what you have in mind, including the Products, the volumes you expect, and the market you sell into. The right member of our team will pick the ticket up and reply to you there. We can then agree the specifics in writing, including how activation problems raised by your own customers are handled, what evidence we need from you, and what commercial terms apply. Approval given in writing under this clause displaces the exclusions in clauses 9.6 and 9.7 to the extent that the written arrangement says so. Until your Account carries that approval, resale is a breach of clause 15.1(d) and fault claims arising after a resale are not covered.

16.1  The Platform and all of its systems, including but not limited to order processing and fulfilment infrastructure, store credit and rewards mechanisms, pricing logic, key delivery systems, fraud detection systems, and partner relationships, constitute proprietary and confidential business operations of JOYKON LTD. Nothing in these Terms grants you any right, licence, or interest in any part of our underlying technology, business logic, or operational infrastructure.

16.2  You must not, and must not attempt to:

(a)  Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, logic, structure, or operation of any part of the Platform or its underlying systems.

(b)  Use automated tools, bots, crawlers, scrapers, or scripts to access, monitor, copy, or extract data from the Platform without our prior written consent.

(c)  Probe, scan, or test the vulnerability of the Platform or any associated network or infrastructure.

(d)  Replicate, reproduce, or use as a basis for a competing system any aspect of the Platform’s proprietary flows, business logic, technical architecture, or operational processes that you become aware of through your use of the Platform.

(e)  Access or attempt to access any area of the Platform not intended for general customer use, including administrative interfaces, internal systems, or partner-facing infrastructure.

(f)  Disclose, share, or publish any non-public technical or operational information about the Platform that you encounter through your use of it.

16.3  Breach of this section may result in immediate Account termination, a claim for civil damages, and referral to the relevant authorities where applicable. We assert all rights available under the Computer Misuse Act 1990, the Trade Secrets (Enforcement, etc.) Regulations 2018, and equivalent laws in other jurisdictions.

17.1  If you submit a review or any other user-generated content to the Platform, you grant JOYKON LTD a worldwide, royalty-free, non-exclusive licence to use, display, reproduce, and adapt that content for the purposes of operating the Platform, marketing, and social media, for as long as the content remains on the Platform.

17.2  You confirm that any content you submit is accurate, does not infringe any third-party rights, and complies with applicable law.

17.3  We may moderate, edit, or remove content that we reasonably determine breaches applicable law, our policies, or the rights of third parties. We are not obligated to publish or retain any submitted content.

18.1  All product names, logos, trademarks, and brand identifiers displayed on the Platform are the property of their respective owners. The listing of Digital Goods on the Platform does not imply any affiliation, partnership, sponsorship, or endorsement by any publisher, developer, or External Platform.

18.2  All intellectual property rights in the Platform itself, including its design, content, layout, and functionality, are owned by or licensed to JOYKON LTD. You may not copy, reproduce, or distribute any part of the Platform without our express written permission.

18.3  If you are a rights holder who believes that content on the Platform infringes your intellectual property rights, contact [email protected] and we will forward your notification to the appropriate department for review.

18.4  We may remove listings or content from the Platform where we have reason to believe they may infringe the rights of a third party.

19.1  For any issue, question, or complaint, contact us at [email protected]. Please include your order ID, the product name, a short description of the issue, and any relevant screenshots. This helps us resolve your case as quickly as possible.

19.2  We aim to respond to all support queries promptly. In any case, where consumer law requires it, we will provide a substantive response within 14 calendar days of receiving your complaint.

19.3  If you are not satisfied with our response to your complaint, you may seek independent advice or use an appropriate dispute resolution mechanism available in your country.

19.4  If you are a consumer resident in the European Union, you may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr, although we are not currently members of a certified alternative dispute resolution scheme and participation in ODR is voluntary.

19.5  If you are a consumer resident in the United Kingdom, you may seek advice from Citizens Advice (citizensadvice.org.uk) or contact the Citizens Advice consumer helpline. You may also contact Trading Standards via your local authority.

20.1  We may at any time update, modify, add, or remove features, product categories, payment methods, or other aspects of the Platform. We will make reasonable efforts to give notice of significant changes, particularly where they affect active orders or services you are currently using.

20.2  Access to the Platform may be interrupted by scheduled maintenance, emergency maintenance, or failures of third-party infrastructure including internet services, payment gateways, hosting providers, or External Platforms. We will make reasonable efforts to schedule disruptive maintenance outside peak hours.

20.3  We are not liable for interruptions caused by factors outside our reasonable control.

20.4  Where a Platform interruption affects an order in progress, we will make reasonable efforts to ensure your order is fulfilled or that you are offered a refund.

21.1  Nothing in these Terms limits or excludes our liability for:

21.2  Subject to Section 21.1, we are responsible for supplying Digital Goods as described and for performing our obligations under these Terms with reasonable care and skill, in accordance with the UK Consumer Rights Act 2015 and equivalent applicable consumer law.

21.3  Subject to Section 21.1, to the fullest extent permitted by applicable law, we exclude liability for:

21.4  Subject to Section 21.1, our total aggregate liability to you arising from or in connection with a specific purchase is limited to the amount you paid for that purchase.

21.5 Inability to Fulfil an Order.  Where our system is unable to fulfil an order for any reason, we reserve the right to issue a full refund of the amount you paid as our sole remedy in respect of that order. By agreeing to these Terms, you agree that receipt of a full refund constitutes the entirety of our liability in such cases, and you waive any right to bring a claim against us for consequential loss, inconvenience, or failure of service arising from or in connection with the unfulfilled order. Nothing in this clause limits or excludes any liability that cannot be waived or excluded under applicable law, including your statutory consumer rights.

21.6  If you are a consumer in the EU or UK, your statutory rights are not affected by anything in this section.

22.1  JOYKON LTD is the data controller for personal data collected through the Platform. We process your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (EU GDPR 2016/679), and other applicable data protection laws.

22.2  Full details of how we collect, use, store, and share your personal data, your rights as a data subject, and how to exercise them are set out in our Privacy Policy. Please read our Privacy Policy carefully.

22.3  By using the Platform, you acknowledge that we collect and process your personal data as described in our Privacy Policy.

22.4  We retain transaction records for as long as required by applicable law, including tax, accounting, and consumer dispute obligations. The right to erasure under GDPR applies subject to these legal retention obligations.

22.5  For any data protection queries or requests, contact [email protected].

23.1  These Terms are governed by the laws of England and Wales.

23.2  Subject to Section 23.3, courts in England and Wales have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms or your use of the Platform.

23.3  If you are a consumer resident in the European Union, nothing in these Terms prevents you from bringing proceedings in the courts of the EU member state in which you are habitually resident, or from relying on the mandatory consumer protection laws of that member state where they provide you with greater protection than English law.

23.4  If you are a consumer resident in the United Kingdom, you retain the right to bring proceedings in the courts of England and Wales, Scotland, or Northern Ireland as appropriate, and your statutory rights under UK consumer law are unaffected.

24.1  We are not liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government action, pandemics or public health emergencies, power failures, telecommunications failures, internet outages, failures of third-party payment processors or hosting providers, cryptocurrency network failures, External Platform outages, or publisher embargoes.

24.2  Where a force majeure event affects your order, we will notify you as soon as reasonably practicable and will work with you to find a reasonable resolution, including the option to cancel and receive a refund where the situation persists for an unreasonable period.

25.1  We may update these Terms from time to time. The updated version will be posted on the Platform with a revised effective date.

25.2  For material changes - meaning changes that meaningfully affect your rights, obligations, or the nature of the services we provide - we will give you no less than 14 days’ prior notice by email or through a prominent notice on the Platform before the changes take effect.

25.3  Your continued use of the Platform after the effective date of a change constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you should stop using the Platform before the effective date.

25.4  Changes to these Terms do not affect orders that have already been accepted and fulfilled prior to the effective date of the change.

26.1  We will communicate with you using the email address associated with your Account or your order. Notices sent by us to your registered email address are deemed received within 24 hours of sending.

26.2  To contact us for support, use [email protected].

26.3  For formal legal notices, contact us at [email protected].

27.1  We may assign or transfer our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of our business, provided that this does not reduce the protections afforded to you under these Terms or applicable consumer law, and we will notify you of any such assignment.

27.2  You may not assign your rights or obligations under these Terms without our prior written consent.

28.1  If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

29.1  Our failure to enforce any provision of these Terms on any occasion does not constitute a waiver of our right to enforce that or any other provision on a future occasion.

30.1  These Terms, together with our Privacy Policy and any product-specific terms displayed on a product page at the time of purchase, constitute the entire agreement between you and JOYKON LTD with respect to your use of the Platform and any purchase made through it.

30.2  These Terms supersede all previous versions of the Terms and Conditions published on the Platform.

30.3  Headings are included for convenience only and do not affect the interpretation of any provision.

30.4  Nothing in these Terms is intended to, or shall, create any partnership, agency, joint venture, or employment relationship between you and JOYKON LTD.