If your order is showing as “On Hold” or “Awaiting Payment”, it means we have received your order but are still waiting for payment to be confirmed. No action is required on your end as long as your payment was submitted successfully.
If you paid by bank transfer, please allow 1–3 business days for the transfer to reach us. Once it is received, your order will move to Processing and your key will be delivered automatically.
If you paid by card or another instant method and the status has not updated within 30 minutes, please contact our support team at [email protected] or through our contact page with your order number so we can investigate.