In rare cases, a payment may be deducted from your account while the order shows as “Failed” on Keydra. This usually happens when the payment is authorized by your bank but not fully confirmed on our end.
Most of the time, these charges are automatically reversed by your bank within a few business days. If you see a pending charge, it will likely disappear on its own.
If the charge remains or you are concerned, contact our support team with your order number and a screenshot of the charge from your bank. We will investigate and make sure everything is sorted.