Can I use a UK Nero gift card in another country?

No. The credit is tied to the country the card was issued for and is redeemed through an account in that market. Buy the version matching the country where the card will be used.

How long is the credit valid?

Gift cards denominated in pounds are valid for 18 months from purchase, and euro cards are valid for five years from purchase. Full terms are set out in the gift card terms and conditions.

How do I receive the code?

The code is delivered to your order once payment completes, and you then enter it in the app.

What happens to leftover balance?

Any amount you do not spend stays as credit on your account in the app and can be used on a later visit, subject to the validity period.

Do I need the app to use the card?

Yes. The code is entered in the Caffe Nero app, where it is saved under vouchers and credit and applied to purchases.

Nero gift cards

A Nero gift card holds credit for the coffee house chain, saved to the account in the Caffe Nero app and used towards drinks, food and whatever else the counter sells.

Codes are entered in the app's vouchers and credit section, which makes them a straightforward present for a regular coffee drinker or a colleague.

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About Nero gift cards

Nero is a coffee house chain known for espresso based drinks, pastries, sandwiches and other counter items. Credit from a gift card sits in the app and is applied against purchases in store, so it suits anyone who picks up a morning coffee or lunch on a regular basis.

Values are denominated in pounds sterling and run from very small top-ups suitable for a single drink up to larger amounts for a fuller gift. Like other prepaid gift cards, the code carries a fixed amount and is loaded to an account rather than tied to a particular product.

How to redeem a Nero gift card

Redemption happens entirely in the Caffe Nero mobile app, where the code is saved as credit against your account.

Download the Caffe Nero app to your mobile device from the official site.
Open the app and select "Account" in the bottom menu of the home screen.
Go to the "Vouchers & Credit" section.
Select "Enter promo code" and type in your code.
Select "Save" to confirm.
Check that the credit appears under "Vouchers & Credit" before your next visit.

Regions and where the card works

Nero gift cards are issued for a particular country and are redeemed against an account in that country's app and stores. A card bought for one market will not load onto an account set up elsewhere, so choose the version that matches where the recipient buys their coffee.

Sterling cards are intended for use in the United Kingdom. If you are buying for someone else, confirm which country they shop in before choosing.

Regions currently listed for Nero: United Kingdom. Use the region filter beside the results to see the cards for one country.

Common questions

Can I use a UK Nero gift card in another country?: No. The credit is tied to the country the card was issued for and is redeemed through an account in that market. Buy the version matching the country where the card will be used.
How long is the credit valid?: Gift cards denominated in pounds are valid for 18 months from purchase, and euro cards are valid for five years from purchase. Full terms are set out in the gift card terms and conditions.
How do I receive the code?: The code is delivered to your order once payment completes, and you then enter it in the app.
What happens to leftover balance?: Any amount you do not spend stays as credit on your account in the app and can be used on a later visit, subject to the validity period.
Do I need the app to use the card?: Yes. The code is entered in the Caffe Nero app, where it is saved under vouchers and credit and applied to purchases.