When you place an order on Keydra, it goes through different stages. Here is what each status means:
- Completed / Delivered – Your order is finished and your key or account details are ready to view. Check your email or your Keydra dashboard to access them.
- Processing – Your order is currently being delivered through our secure key system. This usually takes just a few moments but can take up to 15 minutes.
- Awaiting Payment (On Hold) – Your payment has not been received yet. Your order is reserved and will be completed as soon as your payment is confirmed. If you paid by bank transfer or a manual method, please allow time for the payment to clear.
- Failed – The payment did not go through. This could be due to insufficient funds, a declined card, or a payment provider issue. Try again or use a different payment method.
- Cancelled – The order was cancelled either by you, by our support staff, or automatically by the system.
- Refunded – The order amount has been returned to your original payment method or credited to your Keydra balance.
If your order status does not match what you expected, reach out to our support team and we will look into it for you.