If you received a key that does not work (invalid, already redeemed, or gives an error), or an account where the credentials do not work or have been changed, contact our support team immediately.
You have 48 hours after revealing a key or 72 hours for accounts and subscriptions to report the issue. Please include:
- Your order number
- A screenshot of the error message or login issue you are experiencing
- The platform you are trying to redeem or sign into (Steam, PlayStation, Xbox, etc.)
We will verify the issue with our supply partner and either replace the product or issue a refund. You will not be left without a resolution.