Yes, as long as the key has not been revealed. If you have not clicked the “Reveal” button, you are eligible for a return within 14 days of purchase. Reach out to us via our contact page or email [email protected] and we will process it for you.
Once a key has been revealed to you, we are unable to offer a refund. This applies even if you have not redeemed the key on the platform, because we cannot verify whether it has been copied or shared after being shown.
If the product itself turns out to be faulty after revealing, that is a different situation and you should report it to our support team right away.