If your order shows as cancelled but you believe the payment went through, the first step is to check whether you were actually charged. Look at your credit card statement, PayPal activity, or whichever payment method you used.
If the charge is there but your order still shows as unpaid or cancelled on Keydra, contact us right away through our contact page or email [email protected]. Include your order number and, if possible, a screenshot of the charge from your bank or payment provider.
In many cases, this happens when a payment is authorized but not fully captured, or there is a delay in communication between the payment gateway and our system. We will sort it out as quickly as we can.