If you file a chargeback (payment dispute) with your bank or payment provider without contacting our support team first, your Keydra account may be flagged or restricted while the dispute is under review.
We always recommend reaching out to us directly before going to your bank. In most cases, we can resolve the issue faster than the chargeback process, which can take weeks.
If a chargeback is filed on an order where the product was delivered and functioning correctly, the refund eligibility for that order is voided. Repeated chargeback abuse may result in permanent account restrictions.
If you already filed a chargeback but want to resolve it directly with us instead, contact [email protected] and we will work with you to sort it out.